 |  | Return Policy
Web Site Return Policy and Instructions:
If you have received damaged, defective or incorrectly shipped merchandise please attach your invoice to your merchandise and ship it back to the address provided below. For faster service please provide detailed instructions.
Attn: Returns Cathy Jean, Inc. 17221 Daimler St. Irvine, CA 92614
All returns should be shipped to the return center. No COD returns will be accepted. Returns will not be accepted at retail stores. All returns must be sent back to the corporate office at the customer's expense. Purchases made online can be exchanged for store credit or merchandise at retail stores.
You have 15 days upon receiving your merchandise to return or exchange UNWORN MERCHANDISE. You are responsible for the shipping cost of merchandise back to Cathy Jean. Returns take 1 to 3 weeks to process and credit to your account.
* All returns must be wrapped * All returns must be received within 15 days of receiving your merchandise * All returns must have the original shoe box
For further questions please e-mail:
customerservice@cathyjeanshoes.com
We respond to customer service e-mails everyday M-F 8-5, except holidays. If you are not receiving a timely response please check your spam filter.
This e-mail is for on-line orders only. Please contact your local store for store customer service.
Thank You.
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